Shipping Policy / Who we deliver to?

We are shipping worldwide. All customers must be able to give a valid shipping address and the residents who sent the package. Before it confirms the order, we will give you complete shipping details. Including the total cost, during the payment process. The customer reserves the right to leave the order phase before it completes the order.

Please note international customers need not pay extra postage under any circumstances when picking up the parcel from courier service. All international parcels need to review by the customs agency of the destination country. The recipient responsible for any added customs charges may incur.

It is the customer’s responsibility to make sure that all order details are correct. Including the correct size, color, and style selected in the order. This information cannot be modified or changed after confirmation. It is the customer’s responsibility to make sure that the complete shipping address is correct. Including the full door number, street name, and zip code. We are not responsible for parcels delivered to orders that show an incorrect address. The customer must organize collect of the wrong addresses specified in the order because we no longer own the package. We will only follow the instructions requested in the package.

We recommend that you write secure local options or specific delivery requests because package delivery does not always need a signature. If no one can receive the delivery, our carrier can try to leave it with a neighbor or safe place. You can leave a card to let know you or confirm that it has returned the package to your local deposit. You can then contact them to organize the collection or schedule a new delivery date when the service applies.

Delivery time:

The processing time (acceptance and ready delivery) for all orders is 1-2 days.

Shipping time depends on the country and location of the warehouse. It’s up to 8 working days.

Besides, we offer a special range of products with a lead time of 7 to 12 days. Here, at the end of the purchase, you will see the basic delivery time in your country. Please note these are special products and have a long delivery time.

Keep in mind our warehouse location and delivery time, we may split off your orders into several packages.

Customs clearance time may vary and determined by the customs agency of the country of delivery. For the different delivery times of the international postal network. We cannot guarantee the delivery time of parcels sent via standard international postal services. International parcels need review by the customs agency of the destination country. The recipient is responsible for any added customs charges that may incur.

Other information sent via emails such as text messages and emails does not guarantee correct delivery times. This can sometimes send, not an exact representation of the timeline. Always confirm correct shipping information with the sender (admin@nennette.com) for exact and more detailed information. We are not responsible for delays calculated based on delivery estimates provided by the courier company or other third parties.

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